Frequently Asked Questions

All our pre-owned phones undergo a rigorous 25-point inspection process that includes:

• Physical condition assessment
• Full functionality testing (touchscreen, buttons, cameras, etc.)
• Battery health check
• Software and performance testing
• IMEI verification to ensure the device isn't blacklisted

We only sell devices that meet our strict quality standards.

Our condition ratings are based on both cosmetic and functional criteria:

• Like New: Minimal signs of use, 90-100% battery health, includes original box and accessories
• Good: Minor cosmetic wear, 80-89% battery health, may not include original accessories
• Fair: Visible signs of use but fully functional, 70-79% battery health, basic charger included

All devices are fully functional regardless of condition rating.

Yes, we offer different warranty options:

• Standard: 3 months warranty on all pre-owned devices
• Extended: Optional 6 or 12 month warranty available for purchase
• Manufacturer's Warranty: Some newer pre-owned devices may still be covered by the original manufacturer's warranty

Warranty covers hardware defects but not accidental damage or liquid damage.

We use professional diagnostic tools to check battery health:

• For iPhones: We check the battery health percentage in Settings and verify with Coconut Battery
• For Android: We use AccuBattery and manufacturer diagnostic tools
• We perform charge cycle tests to verify battery performance
• All batteries must hold at least 70% of original capacity

Battery health percentage is listed in each device's specifications.

We offer a 7-day return policy on all pre-owned devices:

• Returns must be initiated within 7 days of delivery
• Device must be in the same condition as received
• Original packaging and accessories must be included
• Refund will be processed within 3-5 business days
• Return shipping is free for defective devices

Please contact our support team to initiate a return.

Absolutely. All our new phones are:

• 100% genuine and original from manufacturers
• Sourced directly from authorized distributors
• Sealed in original packaging with all manufacturer accessories
• Covered by full manufacturer warranty
• Come with official purchase receipt for warranty claims

We do not sell refurbished, replica, or gray market devices as new.

Warranty coverage depends on the device origin:

• Local variants: Covered by manufacturer warranty in Bangladesh only
• International variants: May have limited or no warranty in Bangladesh
• Global versions: Typically come with international warranty

Warranty details are clearly listed with each device. For international warranty coverage, please check with the manufacturer's policies for your specific model.

Delivery times vary based on location and availability:

• In stock items: 1-3 business days in Dhaka, 3-5 business days outside Dhaka
• Pre-order items: Typically 7-14 business days
• Special orders: Varies by model (we'll provide an estimate before order confirmation)

We offer express delivery options for urgent orders. You'll receive tracking information as soon as your order ships.

We accept various convenient payment methods:

• Cash on Delivery (available in most areas)
• Credit/Debit Cards (Visa, Mastercard, American Express)
• Mobile Banking (bKash, Nagad, Rocket)
• Bank Transfer
• Installment plans through partner banks

Payment options may vary based on order value and customer history.

Yes, we encourage customers to verify their device:

• In-store purchases: You can inspect the phone before payment
• Online orders: You can check the sealed package and basic functionality before paying the delivery agent
• For COD: You can verify the phone matches your order before making payment

For online orders, please note that sealed packages cannot be opened before payment as this would void the manufacturer's warranty.

Consider these factors when choosing a phone:

• Budget: Determine how much you want to spend
• Usage: Basic use, gaming, photography, or business?
• Preferences: iOS vs Android, screen size, battery life
• Future-proofing: How long you plan to keep the device

Use our comparison tool or consult our buying guides. Our support team can also provide personalized recommendations based on your needs.

Mobile Bazaar is an informational website only

We do not sell phones directly to consumers

You can find directions on our Contact page or via Google Maps.

Yes, we offer buyback and trade-in services:

• Bring your device to our showroom for valuation
• We accept most smartphones in working condition
• Payment can be made in cash or as credit toward a new purchase
• You'll need to provide proof of ownership
• We perform factory reset on-site to protect your data

Contact us for an estimated quote before visiting.

We verify all devices before purchase, but you can also check:

• IMEI check: Dial *#06# to get the IMEI number and check via imei.info
• Carrier check: Contact the carrier the phone was originally used with
• Police database: In Bangladesh, you can check with the Bangladesh Telecommunication Regulatory Commission (BTRC)

All phones we sell come with a clean IMEI guarantee.

We partner with authorized service centers for repairs:

• For devices under warranty: We facilitate manufacturer repairs
• For out-of-warranty devices: We can recommend trusted repair centers
• Common repairs: Screen replacement, battery replacement, charging port issues
• We don't perform repairs in-house to maintain quality standards

Contact us for repair estimates and service options.